“Google Duplex” Possibility to replace Call Centres, according to reports
Google is reportedly developing and testing a new king of voice assistant codenamed “Duplex”. It is Google’s new Natural language voice assistant. They are expecting it to replace call centres and answer customer service question to the Realtime users. According to the statement made by a google Spokesperson to The Information currently they not actively testing it and are taking a slow and steady approach in incorporating the results that they are getting from their intense testing. Google is not testing the tech with the business right now but the business world itself could be looking for the ways to use this impressive tech. The statement made by the spokesperson was “ It’s important that we get the experience right both for the people and for businesses and we’re taking a slow and measured approach as we incorporate learnings and feedback from our tests – Google spokesperson ”. If Google’s plans are successful they we may be looking at world wide disruption in call centr...